The beverage industry faces many challenges when it comes to marketing. However, throughout the years, the beverage industry has shown the ability to overcome any obstacle it encounters. When digital marketing made its fast and hard hit on the marketing world, beverage marketers embraced it and have started producing many successful marketing campaigns incorporating a vast digital element.
“I definitely think the move online happened much quicker and in a much bigger way than any of us had anticipated,” says Jeff Hilton, partner and co-founder of BrandHive, Salt Lake City. “[T]he move toward digital is real amongst all demographics. I think the power of digital and video is the single most powerful platform that we see in the beverage sector.”
Although print, TV and radio ads still are effective, only digital offers a direct means of communication with consumers while also pandering to the ways that they view digital media, such as through cell phones and tablets.
“Digital is clearly experiencing the greatest growth. In an increasingly frenetic world, time has become a currency. Digital has made the acquisition of information, purchasing and even community/connection much more convenient and immediate,” says Michael Simon, chief marketing officer for Bai Brands of Hamilton, N.J. “From a company perspective, digital enables a brand to surgically target those customers who most matter to them. Digital provides brands with a much more precise tool to reach their highest potential audience.
“Not only does digital allow enhanced consumer targeting, but it also moves the customer-brand relationship from ‘us to them’ to ‘us and them.’ It can be interactive, and it can build and nurture relationships with your brand lovers often leading to their advocacy of the brand,” Simon continues. “Word-of-mouth has become the most powerful form of marketing.”
While it can become the most powerful form of marketing, marketers should ask how they can use digital marketing to drive their brands.
“The way [beverage marketers] can use [digital marketing] is by facilitating and encouraging interaction,” BrandHive’s Hilton suggests. “It gives you something that a print ad or radio and TV ads don’t give you, and that’s engagement.”
John Potter, executive vice president of brands at Moët Hennessy USA, the wine and spirits division of LVMH Moët Hennessy Louis Vuitton S.A., Paris, agrees, “[D]igital has changed the way we think, plan, create and reach more consumers,” he says. “In a category where consumers shop across repertoires of brands, it’s vital that beverage companies constantly remind consumers about their brands — their stories, unique propositions and authenticity.”
As with many other trends, millennials are driving the digital marketing revolution. Social media has made a major impact on marketing efforts. Because of this, it’s important for brands to have a presence on social media.
However, this idea of building a relationship and back-and-forth communication with the consumer still is relatively new to beverage brands. According to Chicago-based Mintel’s 2015 “Marketing to Millennials” report, millennials are far more likely to leverage social media to interact with beverage brands, and millennials crave relationships, making social media interactions a must-have.
Many beverage marketers have been using social media as a means to extend their campaigns. Often, campaigns now come with a hashtag and YouTube videos.
For example, Snapple, a brand of Dr Pepper Snapple Group, Plano, Texas, used social media as the driving force of its Born in Brooklyn campaign. The company asks its fans why they #LoveSnapple, and the brand encourages its fans to share their love of Snapple through videos and images on social media.
According to BrandHive’s Hilton, digital gives brands a chance to share user-generated content. Peer references, peer recommendations, peer viewpoints, etc. all play a key role in digital marketing, he says.
“User-generated content is key to digital, and I also think that’s what’s driving a lot of the usage,” Hilton says. “[Consumers] want to know all these things about their [consumer packaged goods] (CPGs), and digital media allows them to engage at that level with the brands.”
Moët Hennessy’s Potter says that brands are moving away from trying to buy or build their own audiences, but instead are focusing on creating content that engages a broader audience — often through social media. “This becomes much more of a natural, organic conversation, in a mobile environment, that reflects the lifestyle of our consumers,” he says. “Social media also provides us with fast and powerful data and insight on our consumers and what’s important to them. Brands can now identify conversations that they can naturally engage in, again driving more meaningful connections.”
Social media also offers additional advantages to beverage marketers — market research. This summer, Dallas-based 7-Eleven teamed up with Mondelez International’s Sour Patch Kids brand and released a Sour Patch Watermelon favored Slurpee. The new flavor was inspired by chatter on social media from fans who were asking for the chance to enjoy the two products together. The flavor became available July 1 at participating 7-Eleven stores throughout its 100 Days of Summer. According to Laura Gordon, vice president of marketing and brand innovation at 7-Eleven, the company listened to its consumers to develop this new flavor.
“New social listening tools give us the ability to interact directly with customers, learn what they want and quickly experiment with products and flavors they love,” Gordon said in a statement.
Yet another aspect of digital marketing that is making waves for beverage marketers is the push toward mobile. “Mobile not only allows for immediate interaction with the consumer, it also introduces place and geography as another data point to more effectively reach consumers,” Bai Brand’s Simon says.
But mobile in itself features many different aspects. “A lot of [beverage brands] are doing responsive websites, which used to be just a nice-to-have, but now is a have-to-have,” Brand Hive’s Hilton explains. ”Apps … help to drive consumers and create ownership and allows consumers to invest in the brands they like.” Many brands now are developing mobile apps that consumers can download to their smartphones. These apps often feature unique ways for consumers to interact with a brand and give it yet another means to reach its target consumer with its campaign messages.
According to Hilton, digital marketing through mobile has generated excitement for the beverage industry. “Increasingly if you look at the numbers on mobile viewership, it’s shocking. …Any beverage brand that’s not active in mobile marketing is not in the game,” Hilton says. “I don’t mean that just for millennials, even for boomers, the younger end of boomers, you’ve got to have a presence.”
This summer, Purchase-N.Y.-based PepsiCo Inc. announced its new loyalty app, Pepsi Pass. According to the company, Pepsi Pass is a rewards-based app that allows consumers to earn points by entering and scanning codes on select Pepsi single-serve products. Taking it a step further, the company says it’s rewarding its fans for having fun, enabling them to earn points by hanging out with their friends who also have the app.
The app also allowed consumers to engage with the company’s Pop Open Music campaign where fans entered for a chance at ticket prizing or access to other prizes including trips to music festivals, concerts and dining credit to a range of Pepsi’s partner restaurants.
Not only are beverage brands offering apps, but retailers are beginning to as well. 7-Eleven expanded its digital marketing efforts in a way that could benefit the beverage brands available at the convenience store chain. Last month, the company announced its partnership with Postmates, which offers on-demand home delivery through the Postmates iOS app to select stores in San Francisco and Oakland, Calif. According to the company, an assortment of 7-Eleven’s products, including hot foods, snacks and cold beverages, can be delivered by Postmates in an hour or less.
According to a press release, this is 7-Eleven’s first official foray into delivery and fulfills a component of the company’s omnichannel strategy to provide time-pressed consumers solutions to their everyday needs.
“Through our partnership with Postmates, 7-Eleven’s reach extends beyond our physical stores,” said Raja Doddala, 7-Eleven’s vice president of innovation and omnichannel strategy, in a statement. “The program should work well for us because it appeals to our customers who are more on-the-go, connected 24/7 and prefer fast-paced urban living.”
Doddala expects to expand delivery later this year to other areas where 7-Eleven has a high density of stores, including Austin, Texas; New York; Washington, D.C.; and Chicago.
Video killed the radio star
Experts also agree that video is an important aspect of digital marketing. Although TV ads still are a dominant medium, video has begun to move online through platforms like YouTube. Several beverage marketers have begun to capitalize on the opportunity that these online videos offer. The on-demand, when-I-want it, means with which consumers can access videos often can make them more effective.
Minute Maid, a brand of Atlanta-based The Coca-Cola Co., released a film that runs along with its Doing Good campaign, which seeks to reinforce to parents that they’re doing a better job than they think. The video features scenes with real parents discussing how they think they’re doing in their parenting, with each expressing genuine feelings of inadequacy. Their views are changed after reading unexpected, heartfelt letters written by their children that affirm they’re doing an amazing job.
In addition to the digital film, Minute Maid’s broader campaign will come to life through a fully integrated media plan across broadcast, digital and social media with the #DoingGood hashtag. The brand also is partnering with bloggers, Facebook, YouTube and a number of video-streaming partners to help share the film, it says.
However, many brands still are experimenting with what they can do with digital video as part of a whole campaign. This summer PepsiCo announced that it is creating a short film. The film will include footage from UrtheCast, the world’s first full-color, ultra-high definition video system located aboard the International Space Station. It will feature Pepsi consumers from around the world and leverages the creative and artistic direction of eight-time Grammy award-winning entertainer Usher, the company says.
To be released this fall, the short film will be shot from multiple locations and perspectives — both on earth and in space. Designed to unite and inspire generations around the world as part of the #PepsiChallenge campaign, Pepsi invited consumers to participate.
Additionally, Usher invited fans to capture an image that they think inspires and amazes others to look at the world in a new way through a single photo. The entertainer will select what he considers the most powerful image and invite the winner to meet him on set at the upcoming film shoot. The company released two short clips featuring Usher encouraging Pepsi fans to send in their photos.
Video has proven positive for both alcohol and non-alcohol categories. Deerfield, Ill.-based Beam Suntory Inc.’s Sauza 901 Tequila released a new TV and digital ad for the No Limes Needed campaign starring brand co-founder Justin Timberlake. Since its release, the video has generated some buzz on several social media platforms due to Timberlake starring as an unemployed lime who is literally “green” with envy about the popularity of Sauza 901 Tequila.
Along with the official launch of the Sauza 901 ad campaign on TV spots, the long-form version of the campaign became available on the brand’s website. Timberlake also unveiled an exclusive digital video on his Twitter page in which he issues a formal apology to the lime community.
Although brand marketers are finding new avenues to reach consumers, TV campaigns still can provide a broad reach. “While a declining medium, television remains the most dominant platform. It still represents the most watched platform across all demographics,” Bai Brand’s Simon says.
He adds that today TV viewing is being consumed differently and is not without its own challenges. “Delayed viewing, online video, multi-device watching has made it even more difficult to breakthrough than ever before,” Simon says.
Mixing it in
Although digital marketing has become an important factor in a marketing campaign, it’s important to note that digital efforts should complement the marketing campaign as a whole.
“Consumers rely and interface with various media forms throughout the day. To truly breakthrough and motivate behavior, a brand has to employ an integrated approach to communication,” Simon says. “The key is reaching the right customer at the right time with the right message through the right channel.
“For any campaign you must start with the end in mind,” he continues. “It’s critical to first define the end game, the tattoo or imprint, you want to make on the consumer. Once you know where you are going, you can create an integrated path to deliver on your desired outcome thoughtfully identifying the role of each platform to tell your story.”
One example of this integration comes from The Coca-Cola Co. In the second run of its Share a Coke campaign, the company is offering several digital and social promotions that run simultaneously with its personalized packaging campaign.
Consumers have been able to share a virtual bottle with friends or download personalized wallpapers for computers or mobile devices at shareacoke.co.uk. They also can track down bottles as they are found via the Name Dropper digital app, which will aggregate social media content using the hashtag #ShareaCoke along with the name that appears on the bottle.
Additionally, The Coca-Cola Co. is offering an online personalization site with more than 500,000 names from which to choose. Consumers also can purchase Coca-Cola glass bottles featuring a personalized name.
To complement the campaign, the company developed a TV spot introducing Bobby the dog. The spot follows one dog’s quest to find his personalized Coke bottle, showing that everyone is included in this summer’s campaign, the company says. The spot also is available on YouTube. Also available on YouTube, The Coca-Cola Co. is giving consumers a peek behind the campaign, by showing what it takes to swap their labels. A behind-the-scenes video shows the process of printing and production involved with putting names on more than 1.5 billion packs across Europe.
As brands seek to capture their target audience, BrandHive’s Hilton advises brand owners to look at digital marketing to see what it can offer. He suggests that marketers ask “what is it good for” and “what is it going to do best for your brand.”
“I think [marketing] has got to be done in a way that is cohesive,” Hilton says. “The digital marketing has to complement the overall approach. …Just being on social media as an end in itself has no point. What are you trying to accomplish in your marketing scheme that makes social media helpful? Figure out what you want to do, and then see how social media plays into that.”
What to consider for digital marketing
Michael Simon, chief marketing officer for Hamilton, N.J.-based Bai Brands shared insights with Beverage Industry for beverage marketers working in digital marketing.
Simon listed several key benefits to marketing across multiple platforms:
• an integrated and consistent message;
• greater focus and clarity;
• the ability to reach consumers throughout the day when and where they want;
• giving consumers the opportunity to engage more with a brand;
• ability to create a higher impact; and the
• ability to more effectively tell the stories of the brand leveraging varied consumer touch points to convey different aspects of the brand narrative.
“Digital marketing has had a great impact within the beverage industry,” Simon says. To exemplify this, he cites several ways the beverage industry is embracing digital marketing:
• allows brands to more deeply engage their customers and develop relationships with them;
• enables brands to tell deeper stories about themselves;
• creates conversations and interaction between the customer and brand;
• helps foster advocacy and sharing;
• provides data that enables brands to better target their core audience and gain a deeper understanding of what interests them and motivates their behavior;
• allows small, emerging brands to develop a brand position in an effective and cost efficient way;
• created a new business channel – eCommerce;
• enables more precise measurement of how consumers behave online; and
• creates a more efficient means to distribute messaging and coupons to the right customer at the right time, particularly with mobile
Finally, Simon offers these factors that can make an overall beverage marketing campaign successful:
• differentiation of the message and product;
• relevance, a brand should understand who its customer is and what needs they are trying to satisfy through the brand;
• creative and innovative ideas/tactics (if you can’t outspend the competition, you can out think them;
• a granular understanding of who your customer is and what truly matters to them. Ask: What “job” are they hiring you to complete?;
• not mistaking activity for accomplishment. A marketer must have a clear sense of what they are trying to achieve with his or her marketing campaign and use that as a filter for action. They also should have a metrics orientation that measures the performance of a campaign against a goal and subsequently applies the learning from any marketing activation to facilitate improvement in the future; and
• integration across multiple consumer touch points that speak in a consistent voice. The consumer does not parse between what the earned media team delivers versus the paid media team. They see your brand as one brand and there should be a consistency of message and voice across all media channels.