Honeywell Intelligrated announces the launch of TechSight, a real-time augmented reality solution designed to reduce repair time and minimize operational disruption in the event of an unplanned outage at its distribution centers. The maintenance solution leverages smart glasses and a videoconferencing platform to instantly connect on-site technicians with off-site Honeywell Intelligrated technical support experts, enabling live service instruction through two-way audio and visual communication, the company says. Available to Honeywell Intelligrated Lifecycle Support Services customers, TechSight allows on-site technicians to share their vision, gestures and voice in real time. Connected smart glasses enable technicians to receive visual aids like schematics and marked-up images to supplement verbal input, while leaving both hands free for safer, more efficient work, the company says. The solution expedites troubleshooting and resolution and equips on-site staff with the expertise needed to handle complex, non-routine issues. The enhanced collaboration serves as an example of how the connected distribution center can solve critical supply chain challenges while getting operations and mission-critical systems back online quickly, according to the company.
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