As part of Canton, Mass.-based Dunkin's ongoing efforts to protect customers and restaurant employees in light of the COVID-19 health crisis, all U.S. restaurants are limiting service to drive-thru ordering, carryout, and delivery only. These restrictions took effect March 17.
"As we navigate through the challenges of COVID-19, I want to reiterate our commitment to the health and safety of our guests, franchisees, employees, and the communities we serve," said Dave Hoffmann, Dunkin' Brands chief executive officer, in a statement. "We are continuing our legacy of being there when people need us most by taking additional steps to be a safe and welcoming environment during all of this uncertainty. We are grateful for the dedication of our franchisees and crew, who make our brand stand tall every day."
With the majority of transactions at Dunkin' U.S. restaurants already carry-out orders, the company announced that franchisees will take the following steps to ensure the safety of restaurant employees and guests:
- Immediately remove tables and chairs from all restaurants and outdoor patios to prevent the congregation of customers.
- Encourage mobile ordering through the Dunkin' app to limit person-to-person contact and to move guests through the restaurants as quickly as possible.
- Promote delivery service via Grubhub and other delivery partners where available.
- Expand curbside service through the Dunkin' app at select restaurants.
- Reduce hours of operations to provide relief to restaurant employees and to allow extra time for deep cleaning and sanitation processes in the evening.
- Franchisees are also being given the option to temporarily close some locations in markets where there are other Dunkin' restaurants nearby.