Doing Business By Doing Good
Sarah Theodore
Editor
During the past month, I had conversations on two separate occasions regarding corporate social responsibility and whether or not consumers care if a company is socially conscious. The first was with someone outside of the industry who wondered whether I believed beverage companies are a socially conscious group, and to that end, a number of examples indicate they are. Beverage companies, particularly following the Natural Products Expo in Anaheim, Calif., last month, are eager to share their efforts to reduce their environmental impact and give profits back to charitable causes.
In this month’s “Up Close
With…” profile on Hint Inc. (see page 31), Hint’s Chief
Operating Officer Theo Goldin explains his company’s strategy for
supporting charitable causes by saying, “We feel strongly that if
you’re going to spend money around marketing, that money ought to do
something good for people.”
“Social responsibility is huge,” said Joan
Holleran, editor of Stagnito’s New
Products Magazine and former editor of
this publication, during another conversation on the topic. Holleran
recently worked with Schneider & Associates, Boston, and Information
Resources Inc., Chicago, to develop a comprehensive study of the most
memorable new products of 2006 and the factors that led consumers to notice
and purchase new products. The group shared their findings at the IRI
Summit, held at the Wynn Hotel in Las Vegas.
Joan is not someone easily won over by do-gooder
claims, so her assertion surprised me. According to the group’s
research, consumers last year were bombarded with about 5,000 marketing
messages a day, compared with the approximately 500 messages they heard
each day in 1970. And they heard those messages across a spectrum of 32,624
consumer packaged goods introduced in 2006.
“Social responsibility,” Holleran says,
“has emerged as a way for consumers to cut through the clutter of too
many choices.” If a consumer cares about breast cancer research, for
example, she can find products out there that support her cause. If an
organic consumer wants his purchase to have even deeper meaning, he can
look for Fair Trade-certified products that guarantee a fair wage to
farmers in Third World countries.
Interestingly, I’ve also been hearing a lot
about today’s teen and twentysomething populations who have been
described in such seemingly contradictory terms as “entitled,”
“altruistic” and “idealistic.” There might be
something to the idea that social responsibility has a sort of badge
effect, allowing consumers, especially the younger, influential set, to
tell the world what they care about through what they drink. It will be
interesting to see if there is a limit to the premium consumers are willing
to pay for socially responsible products. In addition, like any marketing
tie-in, social responsibility marketing runs the risk of being overdone. If
every company throws a logo or colored ribbon on a bottle, the cause will
quickly lose its effect.
Sneak Peek | ||||
MAY | ||||
Cover story — Honest Tea | ||||
Category Focus — Wine and spirits | ||||
Beverage R&D — IFT preview | ||||
Packaging — Packaging trends survey | ||||
Distribution — “Summerizing” trucks |
||||
JUNE | ||||
Special Report — Top 100 Beverage Companies | ||||
Category Focus — Sports drinks | ||||
Global Report — Mexico and Central America | ||||
Packaging — Secondary packaging | ||||
Beverage R&D — Formulator’s Roundtable |