By SARAH THEODORE
New program boosts relationships and performance
The Pepsi Bottling Group boasts one of the top-performing beverage portfolios in the business, with products such as Pepsi-Cola, Mountain Dew, Aquafina, Lipton iced teas, Starbucks Frappuccino, and Tropicana and Dole juice drinks, and the company has enjoyed several years of consistent growth in an intensely competitive market. So it might seem surprising that the company has spent the past year making sweeping changes across its supply chain in an effort to improve operations. PBG says it started out looking for ways to improve customer service, and in the end, established better connections to both its retail customers and its employees.
The Somers, N.Y.-based company is Pepsi-Cola’s largest bottler, operating in 41 U.S. states, as well as Canada, Mexico, Spain, Greece, Russia and Turkey. It is responsible for distribution of more than half the Pepsi-Cola products sold in the United States and 40 percent of its worldwide volume. It is the increasingly broad array of products carried throughout its system that led PBG to decide to overhaul the processes, tools and technology it uses to get its products to market.