Seal of Approval

Seal of Approval
Beverage companies use certification opportunities to stand out
The introduction of the USDA Organic seal in 2002 unleashed a flood of organic products on the market, lending credibility and legitimacy to products that previously had no regulated set of standards. The move set in motion a trend toward other “certified” products such as Fair Trade and even a renewed interest in the kosher designation.
Mintel International’s Global New Products
Database reports organic beverage introductions were up 37 percent during
the past year. The number of new kosher beverages shot up 154 percent, and
the number of beverage introductions carrying an “ethical”
claim, such as Fair Trade certified products, rose 32 percent.
The trend begs the question: Have consumers lost
trust in conventional products? And why are companies relying on
third-party certification and extra logos on their packages to showcase
product quality or business ethics?
According to Linda Povey, vice president of strategic
consulting at the Natural Marketing Institute, Harleysville, Pa., the trend
is less about trust than it is about luxury. The “New Luxury”
phenomenon has made high-end items available to the mass market, and NMI
recently listed “Consumers are Seeking a Deeper Values
Experience” as one of its Top 10 trends of 2007.
“It’s not just a question of having
things,” Povey says. “We, at this point, want to feel better
about what we buy … It’s kind of the next extension of
consumerism.
“I’m not saying that with a jaundice
eye,” she adds. “I think a lot of people have legitimate,
values-driven feelings about these things — they do want a hybrid car
and they do want to be energy conscious, they do want to understand the
source of the food they’re eating and they want to buy local or Fair
Trade. But I think it’s coming at a time when ‘quicker, better,
faster’ is just not enough. A values-driven experience is the next
level.”
NMI research has shown consumers are willing to pay
up to 20 percent more for values-driven products. As far as beverages are
concerned, the trend has included limited-batch, out-of-the mainstream
offerings, and is about “being able to discover, support and align
with a brand,” Povey says. “The consumer is very interested in
almost a customized, personalized, made-for-me type of execution.”
Going green
According to the NMI, sales of organic products were
up 19 percent in 2006, to slightly more than $15 million.
The USDA Organic seal established organics as a viable
category, and recent reports suggest the retail end of the organic market
might become as important as the product side of the business. A number of
regional food retailers are considering certification standards similar to
the ones used by organic product manufacturers to assure customers that
organic products are handled and stored separately from conventional
products.
Hannaford Bros. Co., a retailer based in Scarborough,
Maine, partnered with Quality Assurance International, the same
organization that certifies food and beverage products, to gain
certification for its stores. The company operates stores in Maine, New
York, Massachusetts, New Hampshire and Vermont, and is following in the
footsteps of other regional retailers such as Lund Food Holdings, which has
stores in the Minneapolis/St. Paul market. The distinction could make it
easier for organic products to launch in mainstream retail locations. To
date, most organic products have found their base in the natural foods
channel and expanded from there.
Teas were the leading group of beverages to carry an
organic symbol during the past year, according to Mintel, followed by
juices and coffee. One of the reasons for the interest in organic tea, says
Clayton Christopher, founder of Sweet Leaf Tea, Austin, Texas, is that tea
undergoes very little processing between the field and the cup, meaning
whatever is on the tea leaf winds up in the cup. That realization led his
company to make the transition to organic.
“Tea leaves, the first time they ever get washed
after they are hand-picked is when you put them in a cup of hot
water,” he says. “It was like, ‘Wow, this is more
important that tea be organic than any other product out there.”
The growing number of organic products have the
potential to put a strain on raw materials, but Christopher says the
company has not run into problems sourcing ingredients such as organic
sugar and tea. A more important concern, he says, is making sure product
quality is not sacrificed in the push for organic.
“We still have two flavors that aren’t
organic yet,” he says. “If we have to compromise the quality of
our product — the taste of it — significantly, we would not go
organic.”
In many cases, the organic ingredients have resulted
in a better-tasting product, Christopher says. “I feel now,
especially our flagship Sweet Tea is a better-tasting product than we had
before.”
But, he warns, the exploding popularity of organic has
caused some companies to put more emphasis on organic than good product
development, which could create a backlash against the category and the
USDA Organic seal in general.
“I think that we, as the drivers of the organic
economy, really need to focus intensely on flavor and taste because
that’s what’s going to bring the consumer back — not
price, not packaging — flavor is always going to bring the consumer
back again and again.
“We’ve gone through an intense process of
converting our line over to organic and we have a line now that tastes as
good, if not better, than it did before. I know that every other brand out
there could do that.”
Ancient roots
Kosher products probably
were the first group of foods to be certified, and while they carry a religious component that organic and Fair Trade
products do not, kosher is growing outside of its traditional consumer
base.
“Kosher is hot,” says Rabbi Eliyahu
Safran, vice president of communications and marketing at the Orthodox
Union, based in New York City. “The kosher market has been growing by
leaps and bounds in the last decade, and continues to do so as companies
around the world seek OU certification to enable their products to enter
the ever-growing kosher marketplace.”
According to the OU, kosher products represent $150
billion worth of sales annually. In addition to their traditional Jewish
audience, the OUsays kosher products are popular with other religions that
have dietary restrictions as well as vegetarians and consumers with health
concerns.
Like organic products, coffee and tea lead the list
of products carrying kosher certification, followed by drink mixes and
juices, reports Mintel. The growth in the organic market actually has led
to a number of companies that feature both organic and kosher
certification.
The OU reported in its spring issue of Behind the Union Symbol,
“The organic companies’ rigorous adherence to government
regulations, which includes a National List of Allowed and Prohibited
Substances and meticulous record-keeping, makes kosher supervision a
natural addition.”
With organic products, maintaining a paper trail to
ensure all ingredients are certified is one of the most important steps for
a beverage company. For kosher products, the challenges lie in
manufacturing. Plant equipment must be “kosherized,” usually
through the use of a supervised clean-in-place system, before kosher
products can be run.
Trading up
Another group of products on the rise, thanks to the
interest in organics, is “ethical products” such as Fair Trade
certified or Rainforest Alliance. Coffee is the leading group of products
to carry an “ethical” claim, followed by tea and ready-to-drink
tea, according to Mintel. Fair Trade products are not required to be
organic, but Mintel reports that 85 percent of Fair Trade certified coffees
also carry organic certification.
Fair Trade products in the United States are
certified by Transfair USA. Anthony Marek, spokesman for the group,
describes Fair Trade as a “global farmers market.”
“Just as we’ve seen the rise in local
farmers markets, I think the reason [Fair Trade has] grown is that we, as
human beings, are very relationship-driven animals,” he says.
“We can meet and talk to the people that grow our food.
“In a global economy where a lot of the
products are not grown locally — like coffee, cocoa and tea —
we’re able then through our third-party, independent certification
system and the transparency that’s involved in that, certify those
growers and make sure there’s economic empowerment, social justice
and sustainability, and bring those products directly to the American
consumer.”
The Natural Marketing Institute’s Povey says
Fair Trade carries the same type of luxury positioning as organic products.
“It also has that luxury, exclusivity component to it —
‘There’s a real story of real people doing something
that’s meaningful to me and I’m willing to pay a premium for that,’” she says.
“There’s been this fusion between values
and consumerism,” she says. “We don’t just go to
charities … we also want, on a daily basis, to show that we’re
being proactive — ‘prosumers’ is a word I like to use
— with our dollars.”
Tenants of Fair Trade include fair prices, labor
conditions, direct trade, transparent organizations, community development
and environmental sustainability that prohibits many chemicals and
genetically modified organisms.
Companies such as Starbucks display Fair Trade
symbols on their products, and Whole Foods recently partnered with the
organization on the Whole Trade Guarantee, a buying program for products
from developing countries.
Tea company Numi Organic Tea soon will feature
certification through a new set of standards announced this spring, which are intended to guarantee socially
responsible business practices. The Fair Labor Practices and Community
Benefits standards were created by Scientific Certification Systems,
Quality Assurance International, the International Labor Rights Fund and
NSF International.
Requirements for certification address such issues as employment practices, wages, collective bargaining,
vacation and sick leave, child labor, occupational health and safety and
community standards. The group filed its certification standards with the
American National Standards Institute (ANSI).
Unlike Fair Trade, the Fair Labor Practices and
Community Benefits program will require products to be organic for
certification. It also allows any grower or supplier to become certified.
“The benefit for manufacturers is that
you’re working from the ground up,” says Reem Rahim, vice
president of marketing at Numi. “For example, if you choose to
purchase organic goods, you’re going to go and make sure that that
farm is organically certified. If not, you can create the initiative with
the farm to say, ‘We’re only going to purchase from you if you
transition to being an organic farm.’ Then you send certifiers to
certify against it.
“The same would apply within the Fair Labor
standard. You would say, ‘I really only want to work with you if you
apply these standards.’ So you’re not limited in terms of who
you’re working with.”
Rahim says the new program allows companies to have a
direct impact on the supplier. “Rather than giving the money to a
third party, you can give it directly back to the farm,” she says.
And the newly developed standard also is unique in
that it can be used for ingredients purchased from U.S. growers as well as
international growers, and can be applied to non-food items such as
packaging. Numi, for example, will use the standards for its bamboo growers
in addition to ingredients.
Rahim says the new program would not preclude
existing certification. Her own company, for example, plans to maintain
Fair Trade status on many products in addition to the new certification.
But she says the most important element of the
program is that it creates one national standard in the way the USDA
Organic program established a single set of rules for organics.
“The main thing is that it’s ANSI
approved,” Rahim says. “It’s a national, consensus-based
standard that can apply to any agricultural product, both local and imported.”
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