The ups and downs of 2020 have made retailers and consumers alike accustomed to constant change. However, in the midst of upticks in eCommerce and interruptions to traditional purchasing practices, convenience stores (c-stores) could be on the cusp of opportunity for improvement and growth.
Lori Stillman, research vice president for National Association for Convenience Stores (NACS), recently made a statement that even before COVID-19, there had been indicators of shifting shopping patterns and businesses beginning to offer contactless payments, curbside pick-up, drive-up/drive-thru options and more.