Businesses seeking to empower — and monitor — their employees in the field have adopted smartphones and tablet computers and are leveraging wireless capabilities to increase communication. In response, direct-store delivery (DSD) software and hardware suppliers are developing new options that help these mobile workforces.
“A beverage employee 15 years ago probably took the order off of a piece of paper and either called it in to somebody who was sitting inside the office or used a handheld device that you held up to the phone to transmit information,” says Cyndi Brandt, vice president of marketing for Roadnet Technologies, Towson, Md.